Returns & Buyback

A cash register receipt and valid ID are required for all returns.

If original purchase was made by credit card, the same card is required for issuing credit.

All merchandise must be in brand new and reusable condition, with the exception of “used” textbooks. Textbooks originally purchased as new must not be marked, written in, damaged or soiled in any way to be eligible for a full refund. You have 30 days from the cash register receipt to return merchandise except textbooks used for classes.

Full refunds will be given on used and unmarked new textbooks, with a sales receipt according to the following schedule:

• Textbooks (new and used)  – within the first ten days of the start of classes
• Harvard cases and Biology kits are not returnable

Pre-packaged items must remain intact and unopened in the original manufacture’s wrapping, including, but not limited to music CDs, DVDs, videos, computer software and textbook packages.

Books or other items with manufacturing defects may be exchanged at any time during the semester with original receipt and at management’s discretion. Manufacturer defective merchandise can only be exchanged for the same title or item.

Since our software is sold at Educational pricing, we cannot sell them over the web site. Microsoft Office is available to full-time students. Each student is allowed one copy and must present your student ID in person. This software is sold at special pricing and is not returnable.

Send returns to the following address along with you name, phone number, and reason for the return:
Heidelberg University Bookstore
44 Greenfield Street
Tiffin, Ohio 44883